Владимир Зимин о работе, интерфейсах и дизайне.

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Турникетное юзабилити

3 сентября 2012, 16:34

Так уж сложилось, что живу я в Московской области в городе Мытищи. Почти каждый день катаюсь в столицу нашей родины (и из неё) на электричках. Для того, чтобы экономить на дороге, я оформил себе абонемент и каждый месяц его продлеваю. Мой проездной работает только по рабочим дням (мне так удобнее), что иногда приводит к довольно курьёзным ситуациям.

Однажды, задержавшись в пятницу в Москве, я со своей возлюбленной отбыл домой на полуночной электричке. Мы играли в «Балду», смотрели в окно, пытаясь хоть что-то за ним разобрать, и ни о чём не беспокоились. Приехав на станцию назначения, естественно, пошли к турникетам. Моя спутница миновала один из них без проблем, а вот меня этот фотоэффектный монстр пропускать отказался. Я прикладывал абонемент к кардридеру снова и снова, но он каждый раз реагировал на это одинаково — показывал мне язык (на самом деле нет).

Причина подобного поведения турникета проста: рабочий день уже закончился, и началась суббота. Формально вроде всё верно. Однако алгоритм работы пропускной системы расходится с ментальной моделью почти любого человека: пятница продолжается, пока он не лёг спать, а не до полуночи. Довольно простой кейс, который был упущен людьми, отвечающими за турникеты. Всё стало бы чуточку проще, если бы день системы в Мытищах заканчивался не в 00:00, а на 36 минут позже.

78 комментариев
Santiago26

Почему до 00:36? Самые последние поезда идут в районе 2:00

Владимир Зимин

Да, надо было уточнить, что писал я это всё применительно к Мытищам :) Там последняя останавливается в 00:36

Юлия Дога

А треугольнички на турникетах?
А еще я недавно узнала, что если купил билет на электричку до какой-то станции (в черте города), не можешь выйти раньше, будь добр, едь до конца, а то не пройдешь кпп)))

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